Privacy Policy dn99c – How We Protect Malaysian Players' Data

dn99c collects your personal information through several channels — when you register an account, make a transaction, use the platform, or interact with our support team. We only collect information that is genuinely necessary to provide the platform's services to you.

During registration, dn99c requires basic information such as your full name, an active Malaysian phone number, and a password of your choosing. Identity verification may be required in certain situations — such as during your first withdrawal or when unusual account activity is detected — and may involve additional documents such as a copy of your identification card to protect your account.

dn99c use the personal information we collect solely for purposes directly related to providing the platform's services to you. We do not use your data for purposes you would not reasonably expect, or for anything unrelated to your use of dn99c.

Your data is primarily used to give you full access to all features on the dn99c platform – including making deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, withdrawing winnings, accessing all Sports Betting markets such as badminton BWF World Tour, Malaysia Super League and EPL football, cricket, e-sports, and enjoying all online casino games including Live Casino, slots, and poker.

Your betting history and gaming activity data on dn99c used to manage your VIP Rewards programme — ensuring daily cashback is calculated accurately based on your actual activity, processing bonuses you are eligible for, and delivering relevant offers to you. This data is also used by the dn99c support team to assist you more effectively whenever you contact us.

• Verifying your identity and preventing fraud or unauthorised access
• Processing MYR deposits and withdrawals via the Malaysian payment methods you use
• Managing the VIP Rewards programme and accurately calculating daily cashback
• Keeping you informed about platform updates, promotions, and important account information via notifications
• Conducting risk analysis and fraud prevention to protect all dn99c members
• Complying with all legal and regulatory requirements under the dn99c operating licence
• Improving the user experience based on overall platform usage patterns

dn99c never sells, rents, discloses, or shares members' personal information with any third party for marketing purposes or for any purpose unrelated to the provision of the platform's services. This is a non-negotiable policy and forms the foundation of the trust dn99c has built with the Malaysian player community.

There are, however, limited circumstances in which dn99c needs to share data with certain parties to enable the platform to function properly. This includes payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX processors, which require certain transaction details to process your deposits and withdrawals. Data shared in this context is kept to a minimum and limited strictly to what is necessary to complete the relevant transaction.

• Payment service providers – only the data necessary to process MYR transactions
• Casino and Sports game providers – technical data required for match verification and game results
• Regulatory authorities – only when required by law or a valid court order
• All data sharing is subject to binding confidentiality agreements
• Dn99c never shares data for third-party marketing purposes

Protecting your personal and financial data is among our highest technical priorities dn99c. We continuously invest in the latest security infrastructure to ensure that all information you entrust to us is stored and transmitted at the highest level of security.

All communication between your device and dn99c's servers is protected with 256-bit SSL (Secure Sockets Layer) encryption — the same standard used by Malaysia's major banks such as Maybank and CIMB. This means that data transmitted when you log in, make a deposit via Touch 'n Go or DuitNow, or withdraw your winnings is completely unreadable to any party attempting to intercept it.

Data stored in the database dn99c protected with additional encryption at rest. Account passwords are never stored in plain text — we use an irreversible hashing algorithm, meaning even dn99c staff cannot read your password. Our security monitoring system operates 24 hours a day, 7 days a week, to detect and block any unauthorised access attempts.

• 256-bit SSL encryption for all data in transit
• Additional encryption for data stored in the database
• Irreversible password hashing — no plain-text storage
• 24/7 security monitoring with automated anomaly detection
• Independent third-party security audits conducted on a regular basis
• Tiered access controls for internal staff based on job requirements
• Regular data backups to secure locations for service continuity

Platform dn99c uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your web browser when you visit the dn99c platform. They help the platform remember your preferences and settings, keep your login session secure, and deliver a more personalised and consistent experience each time you use dn99c.

Dn99c uses several types of cookies. Session cookies are temporary and are automatically deleted when you close your web browser — they are used to keep you logged in while you are active on the platform. Persistent cookies are stored for a longer period and are used to remember your language preference, display settings, and login details (if you have enabled the "remember me" function) for your convenience.

• Session cookies – maintain your login session during active use of the platform
• Persistent cookies – remembering user preferences and settings for convenience
• Security cookies – helping detect and prevent fraudulent activity
• Analytics cookies – aggregated and anonymised data for platform improvement
• Dn99c does not use third-party tracking cookies for advertising

As a member dn99c, you hold several important rights regarding your personal data, all of which we fully respect. You may exercise these rights at any time by contacting the dn99c support team via email at support@dn99c.best or through the live chat within the platform.

Dn99c is committed to processing all privacy-related requests within a reasonable timeframe – generally within 14 business days of receiving the request. For more complex cases, we will keep you informed of your request's progress and the expected resolution timeline.

Your financial data at dn99c — including deposit history via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u and CIMB Clicks), and withdrawal history — is among the most tightly protected data in terms of security and privacy. dn99c maintains a financial infrastructure that is separate from the platform's technical operations to ensure layered protection for all your MYR transaction data.

All card or digital wallet details you use for transactions on dn99c are not stored in dn99c's systems – actual processing takes place on the side of payment service providers that comply with international payment security standards. dn99c receives only transaction confirmations and references for your account records, not full card or bank account details.

• Payment method details (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) are not stored directly in the dn99c system
• Player funds are held in accounts separate from the company's operational accounts
• All MYR transaction records are stored with encryption and are accessible to players through their account history
• Your financial transaction history is private and accessible only to you
• Dn99c does not use your financial data for any purpose other than processing your transactions

dn99c retains your personal data for as long as your account remains active and for the required period following account closure, in order to meet legal obligations, resolve any outstanding disputes, and prevent fraud. We do not retain data for longer than necessary.

Financial transaction records and betting history are retained for a longer period due to licence compliance requirements and legal obligations related to the operation of a gambling platform. Communication records such as live chat logs and support emails are kept for 24 months from the date of communication, for service quality purposes and future reference as needed.

• Active account data – retained for as long as the account remains active
• Financial and transaction records — retained for up to 7 years in accordance with legal requirements
• Support communication logs – retained for 24 months
• Technical data (IP logs, access logs) — retained for 12 months
• Once all retention periods have lapsed, data is permanently deleted and cannot be recovered

dn99c reserves the right to update or amend this Privacy Policy from time to time to reflect changes in dn99c's practices, technological developments, or new legal requirements. When we make material changes to this Privacy Policy, we will notify you via an in-platform notification or your registered email at least 7 days before the changes take effect.

If you disagree with any amendments to this Privacy Policy, you have the right to close your dn99c account before the changes take effect. Continued use of the dn99c platform after the amendment date will be considered acceptance of the updated privacy terms.

If you have any questions, concerns, or requests regarding how dn99c handles your personal data, please contact our team through the channels below. We are committed to taking all privacy enquiries seriously and responding within the specified timeframe.